Terms & Conditions

Last updated: 8/5/2025

By submitting payment for any rental or custom design service, you (the "Client") agree to the terms and conditions outlined below. Please read carefully before proceeding.

1. General Agreement

  • By placing a rental or custom order and submitting payment, you are entering into a binding agreement with Little in Lace (“We,” “Us,” or “Our”).

  • Payment of your invoice serves as legal acknowledgment and acceptance of these Terms & Conditions.

2. Rental Policy

Rental Period:
All items are rented for a predetermined period outlined in your invoice. Extensions must be requested and approved in writing before your original return date.

Returns:
Items must be returned in the same condition they were received, by the agreed-upon date. Clients are responsible for properly packaging and shipping items using the return label or method provided.

Late Returns & Non-Returns:

  • Items returned late are subject to a daily late fee of $50 until received.

  • Items not returned within 7 days past the return date will be considered stolen and charged at full retail value, in addition to any late or inconvenience fees.

Damage Policy:

  • Please treat all rentals with care. Minor wear is expected, but significant damage (stains, tears, alterations, burns, or loss of structure) will result in a repair fee or full replacement charge depending on the severity.

  • If the item is deemed beyond repair, you will be charged 100% of the retail price & inconvenience fee, which will be invoiced and charged to the payment method on file.

3. Custom Design Orders

All custom orders are final sale. No refunds, cancellations, or exchanges are permitted once your order is confirmed.

Rental Option for Custom Pieces:
If you agree to allow your custom piece to be rented out through our storefront after completion, a written agreement and credit terms will be established separately. Otherwise, your piece is yours to keep exclusively. We will buy back the cost of materials if you opt to allow us to use the custom design item as a rental on our storefront.

This can be determined up to 15 days after your custom design is delivered. Little in Lace is subject to decline offer depending on condition of item during this time.

4. Payment Terms

  • All payments are due in full before any rental item is shipped or any custom order is initiated.

  • By submitting payment, you authorize Little in Lace to charge your card or stored payment method for any outstanding fees related to damages, non-returns, late returns, or violations of these terms.

5. Use of Media & Promotion

  • By renting or commissioning a piece, you agree that any photos or media you tag, share with us, or that feature our designs may be used by Little in Lace for marketing purposes (including but not limited to our website, social media, and promotional materials), without compensation or additional consent.

  • You may request removal of specific images by written notice. We will honor such requests when reasonable and appropriate.

6. Ownership & Intellectual Property

All rental pieces remain the sole property of Little in Lace. Custom design concepts, sketches, and prototypes also remain our intellectual property unless otherwise agreed upon in writing.

7. Client Responsibility

The Client is fully responsible for:

  • Timely return of items

  • Proper care of garments DO NOT WASH RENTAL GARMENTS (We take care of this for you)

  • Accurate sizing and fitting communication

  • Adherence to timelines and final payment deadlines

8. Cancellations & Refunds

  • Rentals may be canceled up to 7 days before the ship date for a partial refund (50%).

  • Cancellations within 7 days of the ship date are non-refundable.

  • Custom design deposits are non-refundable under all circumstances.

9. Dispute Resolution

Any disputes arising under these Terms will first be addressed through direct communication. If unresolved, all claims will be handled in accordance with the laws of the State of Ohio.

10. Amendments

We reserve the right to update or modify these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the new Terms.

If you have any questions or concerns about these Terms & Conditions, please email us at littleinlace@gmail.com before proceeding with your rental or custom order.